| Welcome to our frequently asked questions page. We have tried to provide a complete list of answers to common questions we receive, however if you have a question that is not covered here- please feel free to contact us. Let's play 20 questions! 1. Were is O'Day Glass located: We are located on the Tulalip Indian Reservation just west of Marysville Washington. 2. Why don't I see an address for your shop: At this time we do not have a "shop" - we work strictly "in the field" . If you don't need our installation services we can always deliver your purchase to you for a small delivery charge or we can arrange a meeting near our dispatch center in the Marysville/ Tulalip area for no additional charge. Also, if you are not necessarily in a hurry we can drop off your purchase to you when we are working in the area for no additional charge! 3. Why don't you have a shop? Lower overhead- shops cost a lot to buy or lease, maintain, etc and those cost are passed on to the customer. 4. What areas does O'Day Glass service? Our home area is Snohomish County, but we frequently go as far north as southern Whatcom County and as far south as central King County 5. What kind of work does O'Day Glass do? The short answer is -- all types of glass and window work residentially and commercially except auto glass. 6. Does O'Day Glass sell or install auto glass? No. Not at this time. 7. Does O'Day Glass install new vinyl windows in older homes with wood or aluminum windows? Absolutely ! We can retro-fit your home from your old leaky windows to new efficient vinyl windows and you can choose from several major window manufactures all with lifetime guarantees. 8.Does O'Day Glass sell windows/ skylights/ mirrors, shower doors , etc. - to the homeowners or to contractors who wish to install them themselves? Yes, absolutely. We sell, service, and usually install all of our products , but if you choose to install our products yourself thats fine with us. We can even answer your questions about installing them, if needed. Be warned however that most manufactures will void their warranty if the product is installed improperly. 9. I want a new window or skylight added to my home- does O'Day Glass cut a new opening in my wall or roof for these? No, we specialize in glass and windows - framing a new window opening or skylight opening in your existing home requires a General contractor because of all the different trades involved like roofing, electrical, sheet rock, etc. - we can however work with your contractor to provide and install new windows or skylights. 10. Does O'Day Glass sell and install commercial store fronts? Yes we do! Both new construction and repair / replacement of existing store fronts. 11. My double pane glass has moisture between the panes - what can be done about this? The seal between the two panes has failed -- the glass needs to be replaced. 12. Can't you just reseal the panes together? Yes and no. It is technically possible but, not as efficient and economical as replacing the insulated glass unit with a new sealed double pane glass unit with a guarantee against future failure. See also question 13. 13. My double pane window is broken, it's just the outside piece - do I need to replace the inside piece as well? Yes and no. It is technically possible to remove the glass unit - cut a new piece and seal it to the existing insulated glass and reinstall it, but it is not economical because of the labor involved - also there is no guarantee the glass can be removed from the window without breaking and the final product would not be sealed as well as a new glass unit which also has the advantage of a warranty against seal failure. 14.My window glass needs to be replaced - do I need to have a new window frame installed as well? No, almost every window ever made was designed so that the glass can be replaced while the frame stays in place. There are very rare exceptions but, 99 out of 100 times the glass can be replaced without a new frame. 15. Does O'Day Glass sell and install shower doors? Yes! 16.Does O'Day Glass sell and install mirrors? Yes! 17. Does O'Day Glass sell and install skylights or sky walls? Yes! 18. Is O'Day Glass licensed, bonded, and insured? Yes! 19. Does O'Day Glass accept credit cards? No. Sorry not at this time. 20. I found O'Day Glass and Window listed online in a city or county that you don't serve- why is this? When we listed our information online for the areas we serve- other web listing pages - in an effort to fill their pages with as many options as possible- have listed us in other cities and counties outside our service areas. We are grateful for the exposure but, we regret the problems it creates when we inform people that their area is out of our areas served. |
| F.A.Q.'S |